Last updated: 27.05.2026
Happy Heels respects every user’s right to privacy and pays special attention to the protection of personal data. This Privacy Policy explains what data may be collected on the website happyheels.md, for what purposes it is used, how it is stored, protected, and in what situations it may be shared with third parties.
By using the website happyheels.md, browsing its pages, submitting requests, placing an order, or contacting the Happy Heels team, the user confirms that they have read this Privacy Policy and understand the terms of personal data processing.
We strive to process only the data that is truly necessary for the operation of the website, order processing, product delivery, communication with customers, and improvement of service quality.
This Privacy Policy applies to all users of the website happyheels.md, including website visitors, customers who place orders, and users who contact the Happy Heels team through contact forms, phone, email, or other available communication channels.
We process personal data in accordance with the requirements of the legislation of the Republic of Moldova, as well as taking into account the general data protection principles applied in the European Union, where applicable in a specific situation.
Personal data is used only for lawful, clear, and predefined purposes related to the operation of the website, order processing, product delivery, customer support, website security, and improvement of service quality.
Happy Heels may collect personal data that the user provides directly when using the website, placing an order, submitting a request, or contacting the store team.
This data may include:
The website may also automatically collect technical information necessary for the proper operation of the website, traffic analysis, security, and improvement of the user experience.
This information may include:
This data may be collected through cookies, analytics tools, or similar technologies.
Users’ personal data may be used for the following purposes:
If the user has given consent to receive commercial messages, the data may also be used to send news, promotions, special offers, information about new collections, or other useful information from Happy Heels.
When placing an order on the Happy Heels website, the user provides the data necessary to process the purchase, contact the customer, and deliver the product.
Before completing the order, the customer is advised to carefully check:
Incorrect or incomplete data may lead to delivery delays, inability to contact the customer, or inability to process the order.
If the user notices an error in the provided data after placing the order, it is recommended to contact the Happy Heels team as soon as possible using the contact details provided.
Different payment methods may be available on the Happy Heels website, including payment upon delivery and online payment by bank card.
In the case of online payment by bank card, the payment is processed through secure payment systems. Happy Heels does not collect or store full bank card details, such as the full card number, expiry date, or CVV/CVC code.
Information about payment status may be used only to confirm the order, process the purchase, fulfill obligations to the customer, and resolve any payment-related questions.
Happy Heels does not sell customers’ personal data and does not transfer it to third parties for unauthorized purposes.
Data may be shared only when it is necessary to fulfill an order, provide a service, operate the website, or comply with legal requirements.
Data may be shared with the following categories of recipients:
All third parties that have access to personal data must use such data only within the limits of the necessary purposes and comply with confidentiality and data protection requirements.
The website happyheels.md may use cookies and similar technologies for the proper operation of the website, improvement of the user experience, traffic analysis, and increased security.
Cookies may be used for:
The user can manage the use of cookies through browser settings or through the consent banner, if available on the website.
Necessary cookies may be used for the basic operation of the website. Analytical or marketing cookies are used only in cases where this is permitted by legislation and by the user’s consent settings.
Personal data is stored only for the period necessary for the purposes for which it was collected.
The retention period may depend on:
When the data is no longer needed for the stated purposes, it is deleted, anonymized, or archived in accordance with legal requirements, unless otherwise required by law.
Happy Heels takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure, or unlawful use.
Protection measures may include:
Despite the measures taken, the transmission of data over the internet cannot be guaranteed to be completely secure in all situations. The user understands that the use of online services involves certain technical risks.
In accordance with personal data protection legislation, the user may have the following rights:
To exercise these rights, the user may contact the Happy Heels team using the details provided in the “Contacts” section.
In some cases, deletion or restriction of data processing may not be fully possible if data retention is required by law, is related to fulfilling an order, accounting obligations, or protecting the legitimate interests of Happy Heels.
Happy Heels may send users informational or commercial messages only in cases where the user has given the appropriate consent or when such communication is permitted by law.
These messages may include:
The user may unsubscribe from commercial messages by following the instructions in the message or by contacting the Happy Heels team.
The website happyheels.md may contain links to other websites, social networks, payment services, or third-party platforms. Happy Heels is not responsible for the privacy policy, content, or actions of third-party websites.
We recommend that users separately review the privacy policy of each third-party website or service they access.
Happy Heels reserves the right to modify or update this Privacy Policy at any time if this is necessary due to changes in website operation, legislation, delivery services, payment solutions, or other processes.
The updated version will be published on this page with the date of the latest update. Users are advised to check this page periodically to stay informed about any possible changes.
Continued use of the website after publication of the updated version means that the user has read the changes and understands the updated terms of personal data processing.
The processing of personal data on the website happyheels.md is carried out taking into account the legislation of the Republic of Moldova, as well as, where necessary, the legislation of the European Union and Romania, if the website is used by persons from Romania or other EU countries.
For the Republic of Moldova, personal data processing is carried out taking into account the following legal acts:
As of the date of the latest update of this Privacy Policy, the legal basis in force in the Republic of Moldova is Law No. 133/2011. Law No. 195/2024 is expected to replace the current legal framework and bring national rules closer to European data protection standards after it enters into force.
For users from Romania and other countries of the European Union, personal data processing may be carried out taking into account the following legal acts:
The main principles of personal data processing are:
If certain legal provisions change, Happy Heels may update this Privacy Policy to comply with current requirements.
If you have any questions about this Privacy Policy, the processing of personal data, cookies, or your rights, you can contact the Happy Heels team.
Phone: +373 60 553 401
Email: happyheels.moldova@gmail.com
We will try to review your request and respond within a reasonable time.