Consumer Protection

We respect our customers’ rights and operate in accordance with the laws of the Republic of Moldova and Romania. Below you can find relevant consumer protection authorities.

Republic of Moldova

The authority responsible for consumer protection is the Consumer Protection Agency.

Contact information

• Address: Chisinau, 78 Vasile Alecsandri Street
• Phone: 022 74-14-64
• Email: consumator@apc.gov.md
• Website: www.consumator.gov.md

Romania

In Romania, consumer rights are regulated by the National Authority for Consumer Protection (ANPC).

Contact information

• Address: Bucharest, 2-4 Slănic Street
• Phone: +40 21 319 03 55
• Email: office@anpc.ro
• Website: www.anpc.ro

Complaints procedure

To submit a complaint, you must provide proof of purchase (receipt, invoice or other supporting document).