Shipping
Product Delivery — Happy Heels
At Happy Heels, we want every order to reach the customer quickly, safely, and in good condition. After an order is placed on the website, our team checks the entered details, prepares the product, and sends it for delivery.
Orders are delivered by the Happy Heels delivery service. Soon, delivery through Nova Post will also be available, according to the rules, rates, and delivery conditions of this company.
Below you will find useful information about order processing, delivery methods, customer responsibilities, and the steps required to receive your parcel.
1. Placing an order
For the product to be delivered, the order must be placed correctly on the Happy Heels website.
Before completing your order, please carefully check:
- the selected product;
- the selected size;
- the product color;
- the quantity;
- contact details;
- delivery address;
- selected payment method.
After placing the order, you will receive a confirmation with the order details, if the email address was entered correctly.
2. Order processing
After the order is confirmed, the Happy Heels team checks product availability and prepares the parcel for dispatch.
Order processing may include:
- checking the ordered products;
- confirming the size and color;
- preparing the parcel;
- handing the parcel over to the delivery service.
If there are any questions regarding the order, the Happy Heels team may contact the customer by phone to confirm the details.
3. Delivery method
Products are delivered by the Happy Heels delivery service to the address provided by the customer when placing the order.
Soon, customers will also be able to use delivery through Nova Post. This delivery method will be available according to the rules, delivery times, rates, and conditions established by Nova Post.
The customer must provide a complete and correct delivery address, including:
- first and last name;
- active phone number;
- city or locality;
- street, house number, building, apartment, if applicable;
- any other useful delivery details.
A complete address helps ensure faster and more accurate delivery.
4. Delivery time
The delivery time may vary depending on the locality, product availability, the period when the order is placed, and the delivery service schedule.
Usually, orders are prepared and sent for delivery as soon as possible.
During busy periods, such as promotions, holidays, or special campaigns, order processing and delivery times may be longer.
For delivery through Nova Post, the delivery time will depend on the conditions and schedule of this company.
5. Delivery cost
The delivery cost may vary depending on the delivery address, transport method, and the conditions available at the time of placing the order.
The final delivery cost, if applicable, will be displayed or communicated before the order is completed.
For delivery through Nova Post, the transport cost will be calculated according to the rates and rules of this company.
In certain cases, Happy Heels may offer free delivery as part of promotions or for orders that meet specific conditions.
6. Payment upon delivery
If you selected payment upon delivery, the order is paid when the parcel is received, according to the conditions of the selected delivery method.
In this case, please make sure that:
- the phone number is correct and active;
- you can be contacted for delivery;
- you are available at the indicated address to receive the parcel;
- you have the necessary amount ready for payment, if payment is made in cash.
If you paid online by bank card, the parcel will already be paid for, and you will only need to receive it upon delivery.
7. Receiving the parcel
When receiving the parcel, we recommend checking the condition of the packaging and making sure it has no visible damage.
After receiving the order, please check:
- the delivered product;
- the ordered size;
- the product color;
- the general condition of the product;
- the received documents, if they are included.
If you notice any issue with the product or delivery, please contact the Happy Heels team as soon as possible.
8. Incorrect delivery details or unavailable customer
The customer is responsible for entering correct delivery and contact details.
If the address is incorrect, incomplete, or the customer cannot be contacted, the delivery may be delayed or the parcel may be returned to the store.
To avoid such situations, please carefully check:
- the phone number;
- the full address;
- the city or locality;
- the personal details entered in the order.
If you notice an error after placing the order, contact the Happy Heels team as soon as possible to update the details.
9. Delivery delays
Happy Heels makes every effort to deliver products as quickly as possible. However, delays may sometimes occur due to external factors.
Delivery may be delayed because of:
- a large number of orders;
- promotional periods or holidays;
- unfavorable weather conditions;
- the delivery service schedule;
- incomplete or incorrect address details;
- the inability to contact the customer.
In such cases, the Happy Heels team will try to provide information and support to help resolve the situation.
10. Customer responsibilities
For the delivery to be completed correctly, the customer has the following responsibilities:
- to provide correct and complete delivery details;
- to provide a valid phone number;
- to be available for contact regarding the delivery;
- to pay for the order upon delivery, if this payment method was selected;
- to check the parcel and product upon receipt;
- to contact Happy Heels if any issue occurs.
11. Happy Heels responsibilities
Happy Heels is committed to preparing orders carefully and responsibly and handing them over for delivery.
The store has the following responsibilities:
- to process orders received on the website;
- to prepare products for delivery;
- to hand the parcel over to the delivery service;
- to provide information about the order, if necessary;
- to assist the customer in case of questions or issues related to delivery.
Each order is prepared with care so that the product reaches the customer in proper condition.
Important
For fast and problem-free delivery, please enter the correct contact details and full delivery address before completing the order.
Delivery is carried out by the Happy Heels delivery service. Soon, delivery through Nova Post will also be available, according to the rules and conditions of this company.
If you have questions about delivery, dispatch time, transport cost, or changing delivery details, you can contact the Happy Heels team for more information. Phone: +373 60 553 401
