Terms and conditions of purchase
Purchase Terms and Conditions – Happy Heels
This document sets out the terms of use of the happyheels.md website, as well as the rules for placing orders, purchasing products, payment, delivery, returns, and the processing of personal data.
By accessing the happyheels.md website, browsing its pages, or placing an order, the user confirms that they have read, understood, and accepted these terms and conditions. If you do not agree with the provisions of this document, please do not use the website and do not place orders through it.
1. General information
The happyheels.md website is intended for the presentation and online sale of Happy Heels products, especially women’s footwear and accessories.
The information published on the website is for general informational purposes. Happy Heels makes every effort to ensure that the information displayed is correct, complete, and up to date. However, there may be situations where certain data, images, descriptions, prices, or product availability information require updating.
Happy Heels reserves the right to modify, update, or complete the website content, its structure, products, prices, promotions, and commercial conditions without prior notice, in compliance with current legislation.
2. Subject of the contract
The subject of the contract is the sale of products presented on the happyheels.md website, especially women’s footwear and accessories.
The distance contract is considered concluded at the moment the order is confirmed by the seller. The order confirmation may be sent by email, by phone, or through another available communication method.
Placing an order on the website does not automatically guarantee acceptance of the order. The order may be confirmed only after checking product availability, delivery details, and the selected payment method.
3. Products and availability
The products presented on the website are described as clearly as possible through images, names, characteristics, materials, available sizes, and other important information.
Happy Heels makes every effort to ensure that the products on the website correspond to their descriptions. However, slight differences may occur between the product images and the actual product due to screen settings, lighting, photo angle, or material characteristics.
Product availability may vary depending on stock. If an ordered product is no longer available, the customer will be notified and may be offered a suitable solution, such as:
- replacing the product with another available size, color, or model;
- waiting for restocking, if possible;
- canceling a specific product from the order;
- canceling the entire order, if necessary.
4. Prices
Product prices are displayed on the website in MDL and include applicable taxes, if required by current legislation.
Happy Heels reserves the right to change product prices at any time without prior notice. Price changes do not affect orders already confirmed by Happy Heels.
In the case of obvious pricing errors displayed on the website, Happy Heels reserves the right to cancel the order or contact the customer to confirm the correct price.
Promotions, discounts, and special offers are valid within the limits of available stock and during the period indicated on the website or in commercial communications.
5. Placing an order
To place an order on the Happy Heels website, the customer must select the desired product, choose the size, color, or other available options, and add the product to the shopping cart.
Before completing the order, the customer must check:
- the products added to the cart;
- the selected sizes;
- the quantity of products;
- the total order amount;
- the personal data entered;
- the delivery address;
- the phone number;
- the selected payment method.
The customer is responsible for the accuracy of the information entered when placing the order. Incorrect or incomplete data may lead to delivery delays or the impossibility of processing the order.
6. Order confirmation
After placing the order, the customer may receive a confirmation by email, phone, or another available communication method.
Happy Heels may contact the customer to confirm order details, especially in the following cases:
- there are unclear details regarding the ordered product;
- delivery details are incomplete;
- the product is out of stock;
- the payment method needs to be confirmed;
- there are other details that need to be clarified before dispatch.
The order may be canceled if the customer cannot be contacted or if the necessary information for processing the order is not provided.
7. Payment methods
Several payment methods may be available on the Happy Heels website, depending on the active options at the time of placing the order.
Payment methods may include:
- payment upon delivery;
- online payment by bank card;
- other payment methods available on the website, if activated.
When choosing payment upon delivery, the customer pays for the order when receiving the parcel, according to the conditions of the selected delivery method.
When paying online by bank card, the payment is processed through secure payment systems. Happy Heels does not collect or store full bank card details, such as the card number, expiration date, or security code.
In the case of a cashless payment method, delivery of the order may be carried out only after payment confirmation and receipt of funds in the seller’s current account.
8. Product delivery
Product delivery is carried out according to the delivery conditions available on the website at the time of placing the order.
Currently, orders are delivered by the Happy Heels delivery service. Soon, delivery through Nova Post will also be available, according to the rules, rates, and delivery conditions of this company.
The customer is responsible for providing a correct and complete delivery address, as well as a valid phone number.
The delivery time may vary depending on the locality, product availability, delivery method, the period when the order is placed, and possible external situations that may affect transport.
Happy Heels is not responsible for delays caused by incorrect delivery details, the inability to contact the customer, unfavorable weather conditions, busy periods, or other situations that do not directly depend on the store.
9. Checking the product upon receipt
Upon receiving the parcel, the customer is advised to check the condition of the packaging and the ordered product.
After receipt, the customer should check:
- whether the product matches the order;
- whether the size and color are correct;
- whether the product is complete;
- whether there are any visible defects;
- whether the packaging is damaged.
If there are any issues with the product or delivery, the customer should contact the Happy Heels team as soon as possible.
10. Returns and exchanges
The customer may request a return or exchange of products in accordance with the Happy Heels return and exchange policy and current consumer protection legislation.
In general, for products purchased online, a return may be requested within 14 calendar days from the date of receiving the product, provided that the return conditions are met.
For a return or exchange to be accepted, the product must:
- not have been worn outdoors;
- show no signs of use, dirt, or damage;
- be clean and complete;
- be returned, if possible, in its original packaging;
- be accompanied by proof of purchase.
Products that have been damaged, worn, modified, repaired by unauthorized persons, or used improperly may be refused for return or exchange.
Return shipping costs may be covered by the customer, except in cases where the product is defective, incorrectly sent, or non-conforming, and such situation is confirmed by Happy Heels.
11. Product warranty
Products sold by Happy Heels come with a warranty in accordance with current legislation and normal conditions of use.
The warranty may cover manufacturing defects or material defects if they were not caused by incorrect use, improper care, or external factors.
The warranty does not cover:
- normal wear and tear of the product;
- damage caused by water, mud, snow, or excessive humidity;
- scratches, impacts, cuts, or other mechanical damage;
- deformation of the product due to improper wear or storage;
- interventions or repairs performed by unauthorized persons;
- use of the product in unsuitable conditions.
To benefit from the warranty, the customer must keep proof of purchase: receipt, invoice, warranty certificate, or order confirmation.
12. Customer rights and responsibilities
The customer has the right:
- to receive clear information about products, prices, payment, delivery, returns, and warranty;
- to receive the ordered product under the confirmed conditions;
- to request a return, exchange, or warranty service according to the applicable conditions;
- to contact the Happy Heels team for questions or clarifications.
The customer is responsible for:
- providing correct and complete information when placing the order;
- checking the product upon receipt;
- using the product for its intended purpose;
- following the care instructions;
- keeping purchase documents;
- following the terms and conditions presented on the website.
13. Happy Heels rights and responsibilities
Happy Heels is responsible for processing orders, preparing products for delivery, and providing customer support regarding ordered products.
Happy Heels has the right:
- to refuse or cancel an order in the case of incomplete, incorrect, or unconfirmed data;
- to modify prices, products, promotions, and website content without prior notice;
- to refuse returns or exchanges of products that do not meet the return conditions;
- to request additional information for processing orders, returns, or warranty requests.
Happy Heels undertakes to respect consumer rights and resolve customer requests fairly and transparently.
14. Personal data
By using the happyheels.md website and placing an order, the user is informed that certain personal data may be collected and processed for placing, confirming, fulfilling, and delivering orders.
Personal data may include:
- first and last name;
- phone number;
- email address;
- delivery address;
- city or locality and postal code, if necessary;
- other information required to process the order.
Personal data is processed for specific, lawful, and necessary purposes, such as:
- processing orders;
- confirming orders;
- delivering products;
- contacting the customer regarding the order;
- issuing fiscal documents, if necessary;
- handling return, exchange, or warranty requests;
- sending notifications, newsletters, or promotional messages, if the user has given consent;
- statistical analysis, website improvement, and improvement of the services offered.
The processing of personal data is carried out in accordance with applicable legislation on personal data protection.
15. Personal data security
Happy Heels uses reasonable security measures to protect personal data against unauthorized access, loss, destruction, alteration, or unlawful disclosure.
However, data transmission over the internet cannot be guaranteed as completely secure in all situations. The user understands that providing information online involves certain technical risks specific to the digital environment.
Employees and authorized persons who may have access to personal data are required to maintain its confidentiality.
16. Disclosure of data to third parties
Happy Heels does not sell, trade, or transfer customers’ personal data to third parties for unauthorized purposes.
Data may be shared only when necessary for fulfilling the order or in accordance with legal obligations, for example with:
- delivery services or courier companies;
- secure payment processing services;
- technical services necessary for the operation of the website;
- public authorities, law enforcement bodies, or courts, if required by law.
17. Cookies, analytics, and commercial communications
The website may use cookies and analytics tools, such as Google Analytics or other similar services, to improve website functionality, user experience, and the quality of the services provided.
The user may also receive promotional messages, newsletters, or commercial notifications only if they have given consent, where such consent is required under applicable legislation.
The user may unsubscribe from commercial communications according to the instructions included in the received messages or by contacting the Happy Heels team.
18. Intellectual property
The content published on the happyheels.md website, including texts, images, logos, graphic elements, website structure, product descriptions, and other materials, belongs to Happy Heels or its partners, as applicable.
Copying, distributing, modifying, publishing, or using the website content without the consent of Happy Heels is prohibited, except in cases permitted by current legislation.
19. Limitation of liability
Happy Heels makes every effort to ensure the proper functioning of the website and the accuracy of the information displayed. However, technical errors, temporary interruptions, display differences, or information requiring correction may occur.
Happy Heels is not responsible for damages caused by improper use of the website, incorrect data entered by the customer, or temporary inability to access the website due to technical reasons beyond the store’s control.
20. Changes to the terms and conditions
Happy Heels reserves the right to change these terms and conditions at any time without prior notice.
The updated version of the terms and conditions will be published on the website and will take effect from the moment of publication. Users are encouraged to review this page periodically to stay informed about any changes.
21. Contact
For questions regarding orders, products, payment, delivery, returns, warranty, or the processing of personal data, you can contact the Happy Heels team.
Phone: +373 60 553 401
By using the happyheels.md website and placing an order, you confirm that you have read and accept this document regarding the purchase terms and conditions.
